TWO POUND COTTAGE: BOOKING TERMS AND CONDITIONS
1. Duration and Times of Rental
1.1 Rentals are for a maximum of four weeks and commence at 4pm on the first day of the rental and end at 10.30am on the day of departure unless otherwise notified.
1.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the "Booking Confirmation"). The period booked cannot be exceeded unless we give written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
2.1 If a booking is made 8 weeks or more before the Holiday is due to start, a deposit of one-third of the rent is payable.
2.2 If a booking is made less than 8 weeks before the Holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking.
3. Final Payment
3.1 Unless otherwise agreed by us in writing (and subject to clause 6 below) the price for the Holiday shall be the rent for the property as set out on our at the time of the booking.
3.2 Subject to the Cancellation Provision in clause 5 below, as soon as the booking is received and accepted and Guests are in receipt of the Booking Confirmation, the Guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the Holiday.
3.3 Payment of the rent and additional charges are payable 8 weeks before the start of the Holiday ("the Due Date") and non-payment by the Due Date may, at our sole discretion, treat the non-payment as notice of cancellation.
3.4 If payment is not received by the Due Date and in accordance with clause 3.3 above, we will treat the non-payment as a cancellation of the Booking, the Guest will lose their booking and the deposit shall be non-refundable.
3.5 We shall not be responsible for sending reminders of the Due Date. The Due Date will be clearly set out on the Booking Confirmation.
4. Changing a Booking
4.1 The dates of the Booking may be changed providing the property is available for the new dates and we accept the change.
5.1 Once a booking has been confirmed by us, the booking can only be changed or cancelled with our written agreement.
5.2 If you wish to cancel the booking you must notify us in writing (the "Cancellation Notice").
5.3 A booking can only be cancelled prior to the start of the letting.
5.4 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the holiday start date that we receive the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the Holiday) is set out below:
0 to 13 days: 100%
14 to 27 days: 75%
28 to 55 days: 60%
56 days or more: Deposit
6. Price Changes
We reserve the right to amend prices on the website due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
7. Method of Payment
Payments may be made by cheque or electronic bank transfer. Cheques should be made payable Milsen Property and can only be accepted up to two weeks prior to the Holiday. Post-dated cheques are not acceptable. Any charges raised against us by the bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse.
8. The Holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant.
9. The Guest's Obligations
The Guest agrees:
a. to pay for any losses or damages to the property and contents caused by the Guest or a member of their party (reasonable wear and tear excluded), if it is proven that damage is directly attributable to the Guest then we have the right to reclaim any costs incurred. All damage should be reported immediately so issues can be put right before the arrival of the next guests.
b. to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday. A cleaning service is not provided during the Holiday unless otherwise specified.
c. to permit us reasonable access to the property;
d. not to part with possession of the property, or share it;
e. not to sell or transfer the booking to another party without our agreement;
f. not to exceed the total number of 2 people staying;
g. not to cause an annoyance or become a nuisance to occupants of adjoining premises;
h. not to smoke or light candles;
i. to accept our pet policy as outlined on the website.
10. Non-availability of Property
If for any reason beyond the Owners' control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.
11. Extreme weather
We will not issue a refund if extreme weather prevents you from travelling so recommend you take out holiday insurance to cover for this eventuality.
12.1 We will not be liable for any act, neglect or default of us or any other person not within our employ or otherwise under our control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental. In addition, we accept no liability for loss of or damage to the Guest's possessions on our property or land.
12.2 Nothing in these clauses excludes or limits the liability of us:
a. for death or personal injury caused by our negligence;
b. for any matter which it would be illegal for us to exclude or attempt to exclude our liability.
13.1 All complaints must be notified to us as soon as reasonably practicable, as we may be required to carry out an on-the-spot investigation and if necessary, arrange to take remedial action. Guests have a legal obligation to mitigate their loss.
13.2 If we are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights.
14. Breach of Contract
14.1 If there is a breach of any of these clauses by the Guest or any of their party, we reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
14.2 If there is a breach of any of these conditions by us, then the Guests have the right to end the Holiday and leave.
14.3 Ending the Holiday by us or the Guest does not affect that party's other rights and remedies.
15. Data and Privacy
16. Validity Clause
If any term or provision in these booking terms and conditions is found by any court, tribunal or administrative body or competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed to be severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.
17. Governing Law and Jurisdiction
The contract embodied in the booking is governed by English law and subject to the exclusive jurisdiction of the English courts.